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向面试官举例说明你用过的实际可行的方法。怎样才算是简单明了且又是最佳的解决方法？其他人忽略了明显的问题吗？在这个事例中，你要更多地显示出常识性技能而非专业技能。
Q：How practical or pragmatic are you？
A：I can usually pick up on an underlying problem；even of its not too obvious。I recall an investment banker who visited our realestatefinance class and asked us what might cause the Tokyo investment munity a problem in attracting local investment dollars。A number of finance M。B。A。s in the class started trying to think of some plicated set of reasons。I decided it would have to do with getting out of a bad market quickly；and that a nonliquid investment would create problems。I said investors would be unsettled if the primary investment is local real setate and inflation has caused the paper value to exaggerate the real street value。As it ended up；that was the answer he wanted。
问：你如何把握对事实和对直觉的判断？
答：事实确实重要，但人们通常忽略了时效的影响，特别是在做市场调查时。在一次调查中，我对涉及到的价格数据感到不对头，我怀疑顾
客是否会像调查所示的那样花大量的金钱购买新车。因此，我们停下来并等候最后一季的价格结构。当利率攀升时，我们卖出了更多的车，而我们的对手却只能等待。
描述你曾靠直觉来处理问题，那类问题如果按照事实或常规步骤来处理的话，将会处理得一团糟。说明你具备突破常规去解决问题的能力。
Q：How do you balance your reliance on facts with your reliance on intuition？
A：Facts are important but often neglect pointb intime influences；especially with market research。One survey that I was unfortable with involved pricing data that was collected just after a major presidential election。The timing caused me
to doubt that consumers would really spend as much as the survey indicated they would for new cars。So we ended up holding on to the last quarters pricing structure。We sold more cars while；as interest rates climbed；some of our petitors had expensive inventory carryover。
问：在你上一份工作中最大的困难是什么？
答：我要让对电脑一窍不通的老雇员接受电子邮件系统。首先，我说明了减少用纸的要求；然后，我决定建立一个临时的电子邮件账户，这个系统设有每日一谜，谁要是答对了就把谁的名字记在该周的图表上。每周图表上有名字的职员可以到当地一家很不错的餐馆享用四人套餐。这个方法就如一个很好的设计方案一样促使大家使用电子邮件系统。
面试官想了解应试者在他上一份工作中改进的地方。如果你被问到这类问题，不要只是抱怨而不说明解决方案。不要仅仅指出问题，更要证明你有能力提出解决方案。
Q：What was your greatest problem in your last job？
A：I had to get longtime employees with few or no puter skills to embrace a new email system。I started by explaining the need for less paper in everyones job。Then I decided to create a temporary email account with one daily riddle on the system；everyone who responded correctly got their name put in a weekly drawing。Each week for one month a person from the drawing got dinner for four at a nice local restaurant。This approach went over well as a device to get people to use the system。
问：谈谈你没有预料到的问题？
答：我的上司要我解决正在执行的时间表的问题。我没有意识到在这些问题下工作的人会把我当成敌人。当我意识到的时候，我已做了一部分基础工作了。如果我先问一下他们的想法，我就能早一点让他们支持我的做法。
这个问题要求你谦逊，但也使你能从这件事情得到教训。你还明白了什么？这次经历如何使你的判断力得以提高？
Q：Tell me about a problem that you failed to anticipate。
A：My boss asked me to solve an ongoing scheduling problem。I failed to realize that the person who had lived with the problem would see me as an antagonist。By the time I realized it；Id already done some of the groundwork。If I'd started by asking for the persons opinion；I would have been able to get him on my side early on。
第三部分（11～15问）
韦鲁基
问：你解决过长期存在的问题吗？
答：以往，我们一批一批地向顾客发传真件，有时每小时多达10份。所以有的客户对此感到不满。我设置了客户自助服务的租赁传真机系统，这让职员有更多时间处理传入的文件、保存信息，直到他们能亲自找到特定的顾客。
告诉面试官你在工作环境中或其他机构中所战胜的难题。面对困难你如何克服或智胜？
结果如何？什么促使你着手处理问题？
Q：Have you ever resolved a longstanding problem？
A：We used to batch our guests personal faxes sometimes as many as ten outgoing fax requests per hourto put less strain on our administrative staff。We had guests who werent happy about that。I arranged a lease deal on an outgoing fax machine for guest selfserve access。This freed up more time for staff；and they were able to maintain control of ining axes；protecting ining information until they could locate the appropriate guest in person。
问：描述一次你认为有必要作出不受欢迎决定的情形。
答：我制定规章禁止携带食品进入工作区，包括私人办公室，为了安全起见，工人不能带食物靠近昂贵的精密仪器。现在这已被遗忘了，但那段时期许多监管员对我生气。我认为这件事很重要而且解决方法也和其他新条例一样要坚续下去，如废除给高级职员分配车位的做法等。到目前为止，我们还能不断改进，使公司团结一致。
有时候重要的、长期的成果只需作出短期努力就能获得。这样的问题用来考察应试者对带有长期成果的重大价值作出判断的能力，如果你被问及这样的问题务必给出具体的例子。
Q：Describe a time you found it necessary to make an unpopular decision。
A：I had to start a policy of no food in work areas；including private offices；because the production workers were unhappy with the inequity。For safety reasons workers couldnt have food anywhere near expensive equipment。Now its forgotten；but at the time a number of supervisors were angry at me。I thought the matter was important and that the solution was consistent with other new policies；like doing away with assigned parking spaces for highlevel employees。So far we've been progressive enough to keep unions out of our pany。
问：谈谈你处理过的最难的问题。
答：我被提拔管理一个新的部门。那个部门有一位职员一开始就对我很反感。很快我知道了原因：她的好朋友刚刚从我现在做的职位离开。我当面与她谈这件事；我解释说我也曾让友谊面临考验，因为我与一位朋友工作交往过于密切，我们俩甚至花业余时间谈工作。谈话过后几周，她承认她没有想过与私人朋友工作交往过密潜在的后果。
从那以能，我们把工作关系处理得很恰当。谈这样的问题要说得简练，重点谈你采取的措施和取得的成果，要坦率，为何这样的问题对你来说难以应付？如何保持客观并具有专业水准？
Q：Tell me about the most difficult problem you've ever dealt with。
A：I was promoted to manage a new department。A coworker in that group resented me from the beginning。I soon learned that her best friend had been turned down for the position。I actually confronted her about it；I explained that I had once put a friendship to the test because Id worked too closely with someone and we found that we spent our leisure time talking about work。A few weeks after our talk；she admitted that shed never thought about the potential results of working too closely with a personal friend。Our working relationship was fine after that。
问：描述你对问题的处理不满意的一次经历。
答：我想起因为我们曾因没有迅速答复顾客而令他失望。假期中我们的生产能力满足不了客户提出的发送全部定货的要求。最后那位客户要求打折。我觉得我方应该先提出给予折扣，不应等顾客提出。如果我方先提出的话，这件事处理得会好一些。
这个问题集中在应试者的素质水平上。描述你从一个处理不好的问题中看到长期隐患的情形。你有没有采取措施来处理这个问题？
Q：Describe a time when a problem wasnt resolved to your satisfaction。
A：I thought once that wed let a customer down by not responding quickly enough to resolve a problem；our production capacity wasnt sufficient to deliver the customers plete order during the holiday season。That customer ended up asking for a discount；and I thought we should have offered the discount first；without waiting to be asked。The sense of goodwill would have been stronger。
问：谈谈你在没有规则及先例可循的情况下处理问题的经历。
答：我所担任的职务是最近才设置的。我用了一周时间弄清楚创设这个职位的原由。惟有这样，为该工作设立优先权的方法才能更清楚。
没有指导的情况下你能处理问题吗？描述你解决问题的过程，尤其是你采取的步骤和在特定尝试环境下使用的方法。表现出你面对挑战的信心和意志。
Q：Tell me about a time when there was no rule or precedent to help you attack a problem。
A：I was the first employee in a newly created position。I spent the first week developing an understanding of the history that had led to creation of the position。Only then did a method for setting priorities on the job bee clear。
第四部分（16～20问）
韦鲁基
问：什么情况下你对作出抉择感到困难？
答：我特别不太擅长解说调查数据，我尽量与调查人员和图书管理员沟通，我需要他们的帮助，而我也在公司副总面前郑重地感谢他们。我们确实是同一个团队的，而且我很谨慎，并没有把公司在太平洋地区出版工业报告归功于自己？
一定要坦诚，什么样的情况会令你难以处理？你会召集哪些人，收集哪些材料来帮助自己作出抉择？
Q：When do you have difficulty making choices？
A：Im not particularly good at interpreting survey data。Ive really worked to get to know our research staff and librarians。I rely on them and am careful to thank them formally in fr